Privacy Policy
Last updated: June 2026
ALIS PRO / ROYAL INTERNATIONAL is a trusted supplier of medical equipment, hospital furniture, surgical instruments, ICU equipment, diagnostic devices, patient monitoring systems, disposable medical products, and healthcare solutions across India. We provide quality healthcare products to hospitals, clinics, nursing homes, diagnostic centers, healthcare institutions, and medical professionals.
We may collect basic customer information such as name, phone number, email address, billing details, shipping details, and order information to process orders, and also be used by our sales team to contact you, provide quotations, arrange deliveries, offer customer support, and improve our services.
We respect your privacy and are committed to keeping your personal information safe and secure. The information you provide is used only for business purposes such as order processing, customer communication, technical support, and service improvement.
ALIS PRO / ROYAL INTERNATIONAL does not sell, rent, or share customer information with unauthorized third parties. We may share your data with our partner companies for sales support, and with trusted service providers such as delivery partners, payment providers, or government authorities when required by law.
We use appropriate security measures to protect your information from unauthorized access, misuse, or disclosure. However, while we strive to keep your information secure, no online platform can guarantee complete security.
By creating an account, signing up, registering, placing an order, or using our website, you acknowledge that you have read, understood, and agreed to our Privacy Policy and Terms & Conditions.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page. If you have any questions regarding this Privacy Policy, please contact us through our website, email, or customer support team.
Data We Collect
We may obtain the following information:
- First Name & Last Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company / Hospital name
- Payment details
- IP address
- Browser information
- Purchase history
- Customer service correspondence
Our Use of Information
ALIS PRO / ROYAL INTERNATIONAL utilizes customer data from customers, healthcare institutions, hospitals, clinics and website visitors to serve you better. The information collected is used for the following purposes:
Order Processing & Fulfillment
The information collected about you is utilized to process orders for Medical Equipment, Hospital Furniture, Surgical Instruments, ICU Equipment, Diagnostic Devices and any other healthcare products ordered on our website or via sales agents.
Manage Product Delivery
Your contact & shipping details enable us to manage order shipment, tracking and status updates, arrangement of product installation services & logistic backup.
Customer Support
We utilize your data to communicate with you, providing technical support, warranty-related claims and after-sales services for products & services we offer.
Response to Inquiry & Quotation Requests
Information submitted through inquiries and requests for quotation may be used by our sales agents to follow up with you with product information, pricing structure, suitable products, and custom healthcare solutions.
Sales & Marketing Communications
Your contact information may be used to send you updates on new products, promotions and offers of healthcare products, new product launches, and advertisements of promotions and services that may interest your organization or healthcare demands. You may choose to unsubscribe from any sales & marketing emails at any time.
Website Enhancement and Customer Experience
We analyze customer data, website usage, and interaction patterns with the website to enhance its features and ease of use, products displayed, and service quality.
Service Updates and Notifications
We may contact you to deliver service updates or notifications regarding order confirmation, payment confirmation, shipment, delivery status, installation arrangements, and all service-related updates.
Fraudulent Activity Prevention
Customer information collected may be used to help investigate orders for suspicious patterns, detect unauthorized access, and assist our website, our business operations and our customers against fraudulent access and activities.
Compliance with Laws & Regulations
We may share information when requested by lawful regulations, public laws, government policies or judicial orders. We use your data strictly for legitimate business interests only and we protect the privacy and security of all our data with high standards.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. Information may be shared with:
- Payment Gateway Providers — to enable secure processing of online payments.
- Shipping and Logistics Partners — to enable delivery of products and manage order completion.
- IT Service Providers — for the smooth functioning of the website and its security maintenance.
- Government Authorities — only when required to comply with applicable law, regulation, legal process, or government request.
Data Security
ALIS PRO / ROYAL INTERNATIONAL implements adequate security procedures to secure your information from any unauthorized access, use or misuse, loss, alteration, or disclosure. Access is restricted to systems using secure connections, with access restrictions on customer data collected by the website and business processes.
Your Rights as a Customer
As a customer of ALIS PRO / ROYAL INTERNATIONAL, you can ask for:
- Your information — Details of what personal information ALIS PRO / ROYAL INTERNATIONAL holds about you.
- Update to inaccurate details — Correct or update any personal information that is incorrect or incomplete.
Contact Information
For privacy-related inquiries, please contact:
ROYAL INTERNATIONAL
Email: ecommerce@alisprofessional.com
Phone: +91 8699571121
Address: 115-A, Waryana Industrial Complex, Kapurthala Road, Jalandhar, Punjab – 144021